FAQ
FAQ
We know choosing a new home comes with questions. Explore answers to some of our most frequently asked questions below. If you need additional information, please complete our contact form, and a member of our leasing team will be happy to assist you.
Frequently Asked Questions
See our frequently asked questions however if you have additional inquiries please fill out our contact form and we will get back to you!
What are the lease terms?
We offer lease terms ranging from 3 to 12 months, subject to availability and the selected apartment home. Additional fees apply based on the lease term:
- 3-month lease: $250
- 4–6-month lease: $200
- 7–8-month lease: $100
- 9–11-month lease: $75
What are the application and community fees?
There is a $60 application fee, a $250 admin fee, and a $150 community amenity fee. Security deposits start at $500. Please contact our leasing team for additional information regarding applicable fees.
Are there income or credit requirements?
All applicants must meet the community’s established rental qualification criteria, which may include income, credit, rental history, and background screening requirements. The minimum income requirement is three times the monthly rent. Please contact our leasing team for additional information or to request a copy of the community’s rental criteria.
How can I pay rent?
Residents can make secure rent payments online through the resident portal. Additional payment options may be available. Please contact the management office if you need assistance with your account or available payment methods.
Are pets allowed?
Yes! Our community is pet-friendly. Allowable pets, weight limits, and breed restrictions may apply. Please speak to a community team member for further details. We allow a maximum of two pets per apartment home. You must sign a separate animal addendum, which may require additional deposits, rents, fees, or other charges. We allow dogs, cats, birds, and fish. Please contact the office if you are inquiring about any other type of pet. Dogs that are either mixed or purebred of the following breeds are restricted: Akita, Chow, Doberman Pinscher, Pit Bull Terrier/Staffordshire Terrier, Presa Canario, and Rottweiler. All pets are required to go through pet screening. We will require a photo of the animal, copies of vaccination records, and proof that you have obtained personal liability insurance.
Service/Companion Animal: If the resident makes a specific request and provides written verification of their disability status and need for the animal, the accommodation will not be unreasonably withheld. If an assistive animal is approved, the resident will be responsible for any damage or injury caused by the animal(s), but no pet deposit, pet fee, or pet rent will be charged. This policy goal is to provide a pleasant and safe environment for the disabled resident, the animal, and the community's other residents.
What is the pet deposit or monthly pet rent?
Monthly pet rent is $35 per pet, and a $350 pet fee is required. Additional restrictions and requirements may apply. Please contact our leasing team for complete details.
How do I submit a maintenance request?
Residents can submit routine maintenance requests through the online resident portal. For maintenance emergencies, please contact the community’s emergency maintenance line for immediate assistance.